EMERGENCY SERVICES

Police Emergency (within cities)

19

From mobile: 112 (European emergency number – works in Morocco)

Call Police Call 112

Royal Gendarmerie (outside cities)

177

For rural and suburban areas – Morocco’s national police force

Call Gendarmerie

Fire Department & Medical Emergencies

15

Fire and medical emergencies – 24/7

Call Fire Department

SAMU (Emergency Medical Service)

141 +212 (0)522 98 98 98

Emergency ambulance service – equivalent to 911 medical

Call SAMU (141) Call SAMU Direct

Poison Control Center

+212 (0)537 68 64 64

24/7 emergency poison control – English may be limited

Call Poison Control Website

How to effectively alert emergency services:

• Identify yourself: Give your name and phone number
• Exact location: Full address, floor, entry code, landmarks
• Nature of emergency: Accident, medical issue, fire, etc.
• Number and condition of victims: Approximate age, visible injuries
• Potential risks: Fire, explosion, collapse, traffic danger
• Don’t hang up until you receive instructions
• Speak slowly and clearly – language barriers may exist

MEDICAL SERVICES

Ibn Rochd Hospital (Public Hospital)

+212 (0)522 48 30 30

1 rue des Hôpitaux, Casablanca – Main public hospital

Note Public hospitals may have limited English

Call Hospital Location

Clinique Dar Salam (Private Clinic)

+212 (0)522 85 14 14

Reputed private clinic – better English likely

Call Clinic

Clinique Le Littoral (Private Clinic)

+212 (0)522 79 93 13

Private clinic – Avenue des FAR, Casablanca

Call Clinic

SOS Médecins Casablanca (House Call Doctors)

+212 (0)522 25 30 49 +212 (0)688 81 71 87

Doctors available for house calls 24/7

Tip Ask for English-speaking doctor

Call SOS Doctors

On-Duty Pharmacies

List posted on every pharmacy door. Rotation system ensures 24/7 coverage.

Note Many medications available without prescription

Pharmacists Order

Moroccan Red Crescent (Red Cross)

+212 (0)522 60 06 41

Humanitarian aid and emergency relief

Call Red Crescent Website

Travel Insurance & Medical Evacuation

Before traveling: Ensure you have comprehensive travel insurance with medical evacuation coverage

AXA Assistance Morocco: +212 (0)5 22 54 23 23

Mondial Assistance Morocco: +212 (0)5 22 31 31 50

Call AXA Assistance Call Mondial

EMBASSIES & CONSULATES

U.S. Consulate General Casablanca

+212 (0)522 64 20 99

8 Boulevard Moulay Youssef, Casablanca

Emergency after-hours: +212 (0)661 13 19 39

🇺🇸 U.S. Citizens Register with STEP for alerts

Call U.S. Consulate Embassy Website STEP Registration

Canadian Embassy in Rabat (Serves all Morocco)

+212 (0)537 68 74 00

13 bis, Rue Jaâfar As-Sadiq, Rabat

Emergency: +1 613 996 8885 (Collect from abroad)

🇨🇦 Canadian Citizens Register with Registration of Canadians Abroad

Call Embassy Embassy Website Register Abroad

British Consulate Casablanca

+212 (0)522 85 78 78

Villa les Cèdres, 2 Avenue du Mekki El Bitaouri, Casablanca

🇬🇧 UK Citizens Embassy in Rabat, Consulate in Casablanca

Call British Consulate FCO Website

Australian Embassy (Based in Rabat)

+212 (0)537 63 78 00

9 Rue des Ifs, Hassan, Rabat

Emergency: +61 2 6261 3305 (From overseas)

🇦🇺 Australian Citizens Register with Smartraveller

Call Embassy Embassy Website Smartraveller

French Consulate General Casablanca

+212 (0)5 22 48 93 00

1 rue du Prince Moulay Abdellah, Quartier Liberté

Emergency after-hours: +212 (0)6 61 17 83 58

Call French Consulate After-hours Emergency

Important for all travelers:

• Register with your embassy before or upon arrival
• Keep embassy contact details with you at all times
• Passport copies: Keep digital and physical copies separate from original
• Emergency contacts: Share your itinerary with family/friends
• Travel insurance is essential – verify medical evacuation coverage

TRANSPORTATION

Mohammed V International Airport – Casablanca

+212 (0)522 53 90 40

Main international airport in Morocco, 30km from city center

Tip Allow 2 hours for international flights

Call Airport ONDA Website Royal Air Maroc

ONCF (National Railway Office)

+212 (0)537 77 47 47

Main stations: Casa-Voyageurs, Casa-Port, L’Oasis

Recommended Fast trains to Rabat (1h), Marrakech (2.5h), Tangier (2h)

Call ONCF Book Tickets Schedules

CTM (Intercity Buses)

0800 09 00 30

Toll-free number – Most reliable intercity bus company

Call CTM (Free) Website

Casa Tramway

+212 (0)522 99 83 83

Modern tram system with 2 lines across Casablanca – Ticket: 6 DH (~$0.60)

Easy to use Ticket machines have English option

Call Tramway Website Schedules

Taxis in Casablanca

Petit Taxis (Small taxis): Red color, city trips only, 3 passengers max

Grand Taxis (Large taxis): Older Mercedes, shared intercity trips

Important Always ensure meter is running or agree on price beforehand

Petit Taxi Info

Ride-Hailing Apps

Careem: Uber’s subsidiary in Morocco (most reliable)

Heetch: Popular especially at night

InDriver: You propose the price

Careem Heetch

Car Rental

International companies at airport and city locations

Driving Tips International driving permit recommended, drive defensively

Hertz Avis Europcar

ESSENTIAL TRAVEL INFORMATION

Currency & Money

Moroccan Dirham (MAD): 1 USD ≈ 10 MAD • 1 CAD ≈ 7.5 MAD • 1 GBP ≈ 12.5 MAD • 1 AUD ≈ 6.5 MAD

ATMs: Widely available, accept international cards

Credit Cards: Accepted in hotels, restaurants, larger stores

Cash: Essential for markets, small shops, taxis

Western Union: +212 (0)537 77 80 80 for money transfers

Western Union

Language

Arabic (Moroccan dialect) • French (widely spoken) • Berber

English: Increasingly spoken in tourist areas, hotels, younger generation

Helpful Phrases “Salam” (Hello), “Shukran” (Thank you), “La, shukran” (No, thank you)

Climate & Clothing

Winter (Dec-Feb): Mild 10-20°C (50-68°F), rainy

Summer (Jun-Aug): Warm 25-35°C (77-95°F), humid coastal breeze

Modest dress appreciated, especially outside tourist areas

Safety & Security

Casablanca is generally safe but exercise normal precautions

Avoid: Poorly lit areas at night, flashing valuables

Scams: Be wary of unofficial guides, inflated prices

Emergency numbers: Keep 19 (Police), 15 (Fire), 141 (Ambulance) handy

Travel advisories: Check your government’s travel advice before trip

U.S. Travel Advisories Canada Travel Advice UK Travel Advice

Time Zone & Business Hours

Time: GMT+1 (Same as UK in winter, 1hr ahead in summer)

Business hours: Typically 9am-12pm, 2pm-6pm (long lunch break)

Friday: Reduced hours, many close for Friday prayers (12pm-3pm)

Moroccan National Tourist Office

+212 (0)522 27 11 77

55, rue Omar Slaoui, Casablanca

Call Tourist Office Visit Morocco

View information for other Moroccan cities